Frequently Asked Questions

Q: Will I receive the same product that I see in the picture?

Yes, absolutely. We make sure that all product images accurately represent the item you will receive. However, slight variations may occur due to lighting, screen settings, or minor updates from the manufacturer. If you have any questions before placing your order, feel free to contact us!

Q: Where can I view my sales receipt?

You can view your sales receipt in your account dashboard under the “Orders” or “Purchase History” section. It provides full details of your transaction, including order number, items purchased, and payment method.

Q: How can I return an item?

To return an item, please visit our Returns page and follow the instructions provided. Ensure the product is unused, in its original packaging, and within the return period. Once we receive and inspect the item, we will process your refund or exchange as requested.

Q: Will you restock items indicated as “out of stock”?

Yes, we regularly restock popular items. If a product is marked as “out of stock,” you can sign up for restock notifications on the product page. You’ll receive an email as soon as it’s available again.

Q: Where can I ship my order?

We offer shipping to a wide range of locations locally and internationally. During checkout, available shipping destinations will be displayed based on your delivery address. For more details, please refer to our Shipping Policy.


Contact Us for Any Questions

Click the WhatsApp icon to chat with us instantly, use the contact form to send your inquiry, or email us at uaesupport@charmtrendifymarket.com.